Quality: Aerospace Business
Our Approach
The Aerospace Company conducts SUBARU’s aerospace business and its production activities are based on its policy of “Giving Safety and Quality Top Priority.”
Quality Management System
Based on its policy of “Giving Safety and Quality Top Priority,” the Aerospace Company has built and acts under the quality management system that conforms to the latest JIS Q 9100:2016 quality management system requirements for aviation, space and defense organizations.
In addition, it incorporated the Supplements to JIS Q 9100 (SJAC 9068) that are independently and jointly established by the Japanese aerospace and defense industries in order to prevent improper occurrences related to quality.
Quality Management Cycle
SUBARU’s Aerospace Company strives for quality assurance in every process from the clarification of requirements through to manufacturing in order to create safe, reliable products. In addition, it has established and operates a quality management cycle to enhance customer satisfaction.
Quality Management Cycle
Management System
At SUBARU’s Aerospace Company, the QMS Promotion Office maintains and promotes the quality management system (QMS), and also works on improving the system to enhance quality.
The Quality Assurance Department promotes the following quality assurance activities covering product manufacture, repair, sales, and service, and rolls them out to relevant company departments and suppliers.
- Gather customer feedback
- Identify quality-related issues
- Investigate the root causes
- Formulate measures to deal with them
Initiatives
Quality Assurance Training
We provide quality assurance training in each department as part of our employee training program. We also hold training programs aimed at cultivating experts in quality assurance.
| Course Topic | Target | Frequency | |
|---|---|---|---|
| Quality Education | Basic manners training for inspectors Techno-school |
Inspectors | Once a year |
| Quality refresher training | Mainly manufacturing employees | Twice a year | |
| Human factor training | Mainly Employees in Civil Aeronautics Act-certified workplaces | Once a year | |
| Aeronautical safety training | Mainly Employees in Civil Aeronautics Act-certified workplaces | Once a year | |
| Education for employees in certified workplaces | Mainly Employees in Civil Aeronautics Act-certified workplaces | Once a year | |
| QMS consolidation training | All employees | Twice a year | |
| Basic Training for Inspectors | New accreditation/periodic renewal training | Inspectors | Upon accreditation / every three years |
| Skills enhancement training for inspectors | Inspectors | Once a month | |
| Skills Training for Inspectors | Techno-school | Inspectors | Ten times a year |
Four Rules Activity
To bring happiness to our customers, to carry out our social responsibilities, and to achieve growth, each member of the Aerospace Company remains aware of our work rules (procedures, basics). When we find that the rules are difficult to follow, unclear, or out of step with the times, we all work together to improve them, rather than leaving the burden to one person. Through this activity, we strive to increase the quality of our work.
The four rules
In the work you are doing today
- Are there any rules (procedures, basics)?
- Are you following the rules?
- Is there any room for improvement?
- Are you discussing with someone about workplace improvements?
Quality Month Events
The Aerospace Company holds periodic quality meetings. They hold discussions regarding customer satisfaction and product quality from various aspects. In addition, every November is designated as Quality Month. There are awards for employees who have contributed to improving quality, and distribution of pamphlets to educate all employees on quality.
We have also established many kinds of systems such as the Improvement Proposal System, which aims to allow employees to display their creative abilities and build a culture of making improvements.